We want you to be completely satisfied with each and every purchase. We believe that the creation of a bridge between consumers and ground-level artisans and craftsmen depends on high-quality products and extraordinary customer service.

Our shipments are carefully inspected before leaving our warehouse, but if you are not satisfied with your purchase or gift, under certain circumstances, you can return / exchange the product within 7 days from date of delivery, but under the condition that  customer service is intimated by email or otherwise within 48 hours of delivery of the goods to your address.

You can call us on Tel: Mobile + 91 8097491063 or e-mail us at  aahanaaheritage@gmail.com

 

Please mention your order number in the subject line to help us quickly process your returns. In the unlikely event that your merchandise arrives damaged, you should email us a photo of the damaged product. You may communicate to us by email, or otherwise, about any damaged items in your shipment within 48 hours of receiving your order.

Using the shipping carrier most convenient to you, please return the package within 7 days from receipt of the product to the following address:

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A 1003, The View Apartments, Sector 37 D,

Ramprasta City, Gurugram, Haryana

122006

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Refunds will only be provided in the following cases:

• Genuine sizing issues - only for unused garments with tags. Please review our size guides carefully before making your purchase.

• Genuine quality issues – please provide us the details of the issues in quality in your first communication to us.

• Packages lost in transit

• In case Aahanaa Heritage Foundation discovers any mispricing in its online catalogue and the price charged to you is higher than the actual price

• In case Aahanaa Heritage Foundation discovers that a wrong item has been shipped to you.

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In all cases, refunds can only be granted if a request for a refund been put in within 48 hour of delivery of the product.

Before you return a product, please take a moment to understand how our products are made. All our products are handcrafted by traditional craft persons in rural India, resulting in each product being unique and slightly different from each other.

Since each product is handcrafted and unique in its own way, an irregular weave or print or a stitch shall not be considered as a defect.

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Handloom by definition means a glorious uncertainty when it comes to uniformity. In spite of these variables, Aahanaa Heritage Foundation stands behind the quality of our products and, if there are any other cases, where you are unsatisfied by the product delivered to you, please communicate to us the reason for your dissatisfaction within 48 hours of receiving the product, and we shall endeavor to answer your complaints at the earliest, and, if required, provide you a refund on any such product. However, Aahanaa Heritage Foundation reserves the right to provide refunds to customers on complaints, which do not come under the criteria for refunds listed above.

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We will be happy to replace any damaged / incorrect items, assuming a comparable replacement is available, or provide you with a full refund, including delivery charges, if any, on originally shipping the product to you. However, no refunds will be provided for any costs associated with shipping any products by the customers back to us except where Aahanaa Heritage Foundation has erroneously sent you a wrong item / colour / size.

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Any products that might be missing from your order will be shipped as soon as possible at no additional charge to you.

Strictly, no refunds will be given in the following cases:

• In case of minor design and colour variations. With handloom products there will always be some variation between products

• Incorrect or outdated delivery address provided by the customer

• Incorrect address format including any form of a PO Box address

• On three failed delivery attempts by the courier

• If the package is refused by recipient

• If the products returned are in a used or damaged condition

 

Refunds will not be issued if the returned products have been damaged or altered in any way before arriving at our above-mentioned return location.

 

No refunds will be provided if the customer service is not intimated by email or otherwise within 48 hours of delivery of the goods to your address about the customer’s desire to seek a refund/replacement. Further, no refunds will be available if the product is returned to our above address after the 7days returns period has expired.

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Please ensure that the returned merchandize is unused, unworn, unwashed, undamaged and is in a saleable condition. We request you to maintain the original packaging of the items to be returned, including the tags. Please ensure that all the returned items are packed securely and safely to prevent any loss or damage during transit.

 

After the receipt of item(s), your request for refunds would be processed. Upon receipt of your refund/return, we will issue a credit to your card used for the original transaction, for the cost of the item including taxes, and delivery charges if any.

 

In the case of refunds, banks normally take 7-10 business days to process a refund once it has been initiated from our end.

 

For Credit Card / Debit Card / Net banking or PayPal Transactions:
Upon receipt of your refund / return, we will issue a credit to your card used for the original transaction, for the cost of the item including taxes, and delivery charges if any. As the charge on your credit card / PayPal account would have already been done online at the time you made the purchase and authorized the payment, we will provide a refund into the original mode of payment.

If applicable, refunds would be made for the cost of the goods (including taxes, and delivery charges on the original purchase) to the credit / debit card used for the online transaction.

Note: Refunds will only be made after we have received the returned shipment except if the package has been lost in transit.

 

Updated 05.06.2021